HotelHelp connects people in need of short-term emergency accommodation with hotels willing to donate rooms.
Using a Proven SystemHotelSwaps initially created the HotelHelp model to connect people fleeing the war in Ukraine with hotels willing to donate short-term accommodation. The program, originally called HospitalityHelps, was quickly established in February 2022 by PKF International, the Bench, and HotelSwaps. During the first three months of the war, HospitalityHelps booked over 100,000 room nights in 630 hotels throughout Europe and provided much-needed relief to refugees on their journeys towards their final destinations.
Meeting an Urgent NeedMarriott International is a global hospitality leader in combatting human trafficking and offering human trafficking awareness training to its associates worldwide and the broader travel industry. While there have been improvements in shelter systems over the last decade, dedicated shelter beds for victims and survivors of human trafficking remain scarce and difficult to access. Hotels are often used when other immediate shelter options are not available. Marriott is proud to offer a solution to help address this challenge and make hotels more accessible to people in need.
Today, HotelHelp works with generous hotels who are willing to donate short-term emergency hotel stays and established care providers who exemplify best practices in service delivery to support victims and survivors of human trafficking in the US.
HotelHelp is currently operational in five US cities, with plans to expand to additional locations across other regions and countries. A nationwide rollout will be phased throughout the year and is expected to grow program access/availability to a total of 25 cities by January 2025. Target markets will span key metropolitan areas in North America from Boston and San Francisco to Orlando and Montreal.