What is HotelHelp?
HotelHelp connects people in need of short-term accommodation with hotels willing to donate rooms. Using a proven system, hotels deposit available room nights and established care providers can book these for the people they support.
See the full list of participating hotels here.
HotelHelp connects people in need of short-term accommodation with hotels willing to donate rooms. Using a proven system, hotels deposit available room nights and established care providers can book these for the people they support.
See the full list of participating hotels here.
What is the background of HotelHelp?
HotelSwaps initially created the HotelHelp concept to connect people fleeing the war in Ukraine with hotels willing to offer short-term accommodation. The program, originally called HospitalityHelps, was quickly established in February 2022 by PKF International, the Bench, and HotelSwaps. During the first three months of the war, HospitalityHelps booked over 100,000 room nights in 630 hotels throughout Europe and provided much-needed relief to refugees on their journeys towards their final destinations.
HotelSwaps initially created the HotelHelp concept to connect people fleeing the war in Ukraine with hotels willing to offer short-term accommodation. The program, originally called HospitalityHelps, was quickly established in February 2022 by PKF International, the Bench, and HotelSwaps. During the first three months of the war, HospitalityHelps booked over 100,000 room nights in 630 hotels throughout Europe and provided much-needed relief to refugees on their journeys towards their final destinations.
Why should my hotel participate in HotelHelp?
By participating in HotelHelp, hotels can demonstrate their commitment to responsible practices as part of their ESG strategy and further enhance their reputation among customers and associates. Participating hotels also have the flexibility to donate rooms based on periods of availability to avoid interruptions to daily operations. Beyond benefits to the business, participating hotels can help make a tangible impact in the lives of people in need of short-term emergency accommodation by working with established care providers who exemplify best practices in service delivery to support victims and survivors of human trafficking.
By participating in HotelHelp, hotels can demonstrate their commitment to responsible practices as part of their ESG strategy and further enhance their reputation among customers and associates. Participating hotels also have the flexibility to donate rooms based on periods of availability to avoid interruptions to daily operations. Beyond benefits to the business, participating hotels can help make a tangible impact in the lives of people in need of short-term emergency accommodation by working with established care providers who exemplify best practices in service delivery to support victims and survivors of human trafficking.
Which causes does HotelHelp support?
Today, HotelHelp works with generous hotels who are willing to donate short-term emergency hotel stays and established care providers who exemplify best practices in service delivery to support victims and survivors of human trafficking in the US. As HotelHelp continues to expand, the program is expected to serve other vulnerable communities in need of short-term accommodation across other regions and countries.
Today, HotelHelp works with generous hotels who are willing to donate short-term emergency hotel stays and established care providers who exemplify best practices in service delivery to support victims and survivors of human trafficking in the US. As HotelHelp continues to expand, the program is expected to serve other vulnerable communities in need of short-term accommodation across other regions and countries.
How is my hotel informed about a reservation request?
When a reservation is made by a care provider during a period that you have deposited with HotelHelp, your hotel will receive a confirmation email from HotelHelp with booking details. To protect the privacy of guests, the reservation will be placed under an alias. The care provider will also include information on any additional family members accompanying the guest and – if your hotel allows pets – whether the guest will be traveling with one.
When a reservation is made by a care provider during a period that you have deposited with HotelHelp, your hotel will receive a confirmation email from HotelHelp with booking details. To protect the privacy of guests, the reservation will be placed under an alias. The care provider will also include information on any additional family members accompanying the guest and – if your hotel allows pets – whether the guest will be traveling with one.
Can my hotel allocate specific availability to HotelHelp?
Yes, you can allocate specific dates based on your inventory availability via the “Deposits and reservations” tab once you are logged into the HotelHelp platform. If a care provider needs a reservation at your hotel during a period that you have not already deposited, they can also send you a reservation request specifying their preferred dates. You will be notified of any reservations requested at your hotel via email and you will have the option to accept or decline each such request. In case you accept, your hotel will receive a confirmation email.
Yes, you can allocate specific dates based on your inventory availability via the “Deposits and reservations” tab once you are logged into the HotelHelp platform. If a care provider needs a reservation at your hotel during a period that you have not already deposited, they can also send you a reservation request specifying their preferred dates. You will be notified of any reservations requested at your hotel via email and you will have the option to accept or decline each such request. In case you accept, your hotel will receive a confirmation email.
Where can I view the status of my HotelHelp reservations?
Once you are logged into the HotelHelp platform, you can view the status of room allocations and reservations by clicking the “Deposits and reservations” tab on the left navigation bar at any time.
Once you are logged into the HotelHelp platform, you can view the status of room allocations and reservations by clicking the “Deposits and reservations” tab on the left navigation bar at any time.
How will my hotel know if a reservation is cancelled?
If a care provider cancels a reservation, your hotel will be informed by email. The room nights which have been cancelled will hereafter again be made available to your selected care providers for immediate reservation. In case you wish to remove the cancelled rooms from immediate reservations, you can do this on the “Deposits and reservations” tab.
If a care provider cancels a reservation, your hotel will be informed by email. The room nights which have been cancelled will hereafter again be made available to your selected care providers for immediate reservation. In case you wish to remove the cancelled rooms from immediate reservations, you can do this on the “Deposits and reservations” tab.
How can my hotel contact the care provider in case it is needed?
Each care provider has a primary contact who can address any general questions about their organization. You can contact the primary contact on the “Care Providers” tab when you are logged into the HotelHelp platform.
For questions related to a specific booking, you can reach out to the case worker assigned by the care provider to make the reservation. You can find contact details for the specific case worker in the confirmation email you will receive from HotelHelp for each reservation.
Each care provider has a primary contact who can address any general questions about their organization. You can contact the primary contact on the “Care Providers” tab when you are logged into the HotelHelp platform.
For questions related to a specific booking, you can reach out to the case worker assigned by the care provider to make the reservation. You can find contact details for the specific case worker in the confirmation email you will receive from HotelHelp for each reservation.
Will the guest bring family members or pets?
Guests booked by care providers can bring immediate family members up to the maximum occupancy of your rooms. Participating hotels will be asked to indicate the maximum occupancy of the donated rooms on the HotelHelp platform. Additionally, hotels must confirm whether baby cots are available and if pets are allowed in your hotel. You will be informed via the reservation confirmation email if the guest will bring any family members or pets accordingly.
Guests booked by care providers can bring immediate family members up to the maximum occupancy of your rooms. Participating hotels will be asked to indicate the maximum occupancy of the donated rooms on the HotelHelp platform. Additionally, hotels must confirm whether baby cots are available and if pets are allowed in your hotel. You will be informed via the reservation confirmation email if the guest will bring any family members or pets accordingly.
Can I include free breakfast in my donation to the Guests?
Absolutely. A nourishing meal offers great assistance to victims and survivors of human trafficking in ensuring their basic needs are met, and participating hotels are encouraged to include complimentary breakfast as part of their donated rooms. In the HotelHelp platform, you can indicate if you offer free breakfast with your donated stays.
Absolutely. A nourishing meal offers great assistance to victims and survivors of human trafficking in ensuring their basic needs are met, and participating hotels are encouraged to include complimentary breakfast as part of their donated rooms. In the HotelHelp platform, you can indicate if you offer free breakfast with your donated stays.
Why do you use aliases for your guests?
We use aliases for all guests to protect their privacy. Guests will use their alias when they check in at your hotel.
We use aliases for all guests to protect their privacy. Guests will use their alias when they check in at your hotel.
Is there a minimum age for guests who will be staying at my hotel?
The minimum age of the primary guest is 18 years old. There is no minimum age for accompanying family members.
The minimum age of the primary guest is 18 years old. There is no minimum age for accompanying family members.
How does my team see the reservation details of the guests?
Your hotel will receive a confirmation email from HotelHelp for each reservation. This will include the alias for the guest(s), the check-in and check-out dates, the number of accompanying family members and/or pets subject to your hotel policy and whether you offer free breakfast with the reservation. Contact details for the case worker who made the reservation are also provided in the confirmation email from HotelHelp for additional questions you may have.
Your hotel will receive a confirmation email from HotelHelp for each reservation. This will include the alias for the guest(s), the check-in and check-out dates, the number of accompanying family members and/or pets subject to your hotel policy and whether you offer free breakfast with the reservation. Contact details for the case worker who made the reservation are also provided in the confirmation email from HotelHelp for additional questions you may have.
How will my hotel know about any special needs?
The case workers assigned by the care provider to make reservations will indicate any special needs related to each stay. These details, if applicable, will be listed in the reservation confirmation email from HotelHelp along with contact details for the case worker. You can contact the case worker directly for any questions regarding special needs related to a specific reservation.
The case workers assigned by the care provider to make reservations will indicate any special needs related to each stay. These details, if applicable, will be listed in the reservation confirmation email from HotelHelp along with contact details for the case worker. You can contact the case worker directly for any questions regarding special needs related to a specific reservation.
Who will be liable for any incidentals during a donated hotel stay?
The guest is liable for any incidentals during their stay at your hotel such as food & beverage, laundry, and other services that are not included in a standard room reservation. Hotels are encouraged to ask the case worker assigned by the care provider to provide a credit card guarantee for potential incidentals covered by the care provider prior to the stay.
The guest is liable for any incidentals during their stay at your hotel such as food & beverage, laundry, and other services that are not included in a standard room reservation. Hotels are encouraged to ask the case worker assigned by the care provider to provide a credit card guarantee for potential incidentals covered by the care provider prior to the stay.
What is HotelHelp?
HotelHelp connects people in need of short-term emergency accommodation with hotels willing to donate rooms. Using a proven system, hotels deposit available room nights and established care providers can book these for the people they support.
See the full list of participating hotels here.
HotelHelp connects people in need of short-term emergency accommodation with hotels willing to donate rooms. Using a proven system, hotels deposit available room nights and established care providers can book these for the people they support.
See the full list of participating hotels here.
What is the background of HotelHelp?
HotelSwaps initially created the HotelHelp concept to connect people fleeing the war in Ukraine with hotels willing to offer short-term accommodation. The program, originally called HospitalityHelps, was quickly established in February 2022 by PKF International, the Bench, and HotelSwaps. During the first three months of the war, HospitalityHelps booked over 100,000 room nights in 630 hotels throughout Europe and provided much-needed relief to refugees on their journeys towards their final destinations.
HotelSwaps initially created the HotelHelp concept to connect people fleeing the war in Ukraine with hotels willing to offer short-term accommodation. The program, originally called HospitalityHelps, was quickly established in February 2022 by PKF International, the Bench, and HotelSwaps. During the first three months of the war, HospitalityHelps booked over 100,000 room nights in 630 hotels throughout Europe and provided much-needed relief to refugees on their journeys towards their final destinations.
Which causes does HotelHelp support?
Today, HotelHelp works with generous hotels who are willing to donate short-term emergency hotel stays and established care providers who exemplify best practices in service delivery to support victims and survivors of human trafficking in the US. As HotelHelp continues to expand, the program is expected to serve other vulnerable communities in need of short-term accommodation across other regions and countries.
Today, HotelHelp works with generous hotels who are willing to donate short-term emergency hotel stays and established care providers who exemplify best practices in service delivery to support victims and survivors of human trafficking in the US. As HotelHelp continues to expand, the program is expected to serve other vulnerable communities in need of short-term accommodation across other regions and countries.
What are the minimum criteria for participation as a care provider?
HotelHelp works with established care providers who exemplify best practices in service delivery to ensure victims and survivors are provided with safe and supportive services during their hotel stays.
U.S.-based care providers must receive federal grant funds to serve victims and survivors of human trafficking to be eligible for participation in HotelHelp. Eligible care providers outside of the U.S. must be registered as nonprofits or charitable organizations.
HotelHelp works with established care providers who exemplify best practices in service delivery to ensure victims and survivors are provided with safe and supportive services during their hotel stays.
U.S.-based care providers must receive federal grant funds to serve victims and survivors of human trafficking to be eligible for participation in HotelHelp. Eligible care providers outside of the U.S. must be registered as nonprofits or charitable organizations.
How can my organization apply for participation in HotelHelp as a care provider?
You can apply here to participate in HotelHelp as a care provider.
You can apply here to participate in HotelHelp as a care provider.
For whom can we book reservations as a care provider?
All reservations made by participating care providers should be for victims and survivors who qualify for services according to the organization’s eligibility criteria.
All reservations made by participating care providers should be for victims and survivors who qualify for services according to the organization’s eligibility criteria.
Is there a maximum length of stay for the reservations we book?
Yes, the maximum number is 5 nights per guest in total across all participating hotels.
Yes, the maximum number is 5 nights per guest in total across all participating hotels.
Can guests bring family members or pets?
Guests booked by care providers can bring immediate family members up to the participating hotel’s maximum occupancy of the donated rooms. Guests can also bring pets subject to hotel policy. Not all participating hotels can accommodate pets. We encourage you to check the participating hotel’s maximum occupancy and pet policy prior to making a reservation.
Guests booked by care providers can bring immediate family members up to the participating hotel’s maximum occupancy of the donated rooms. Guests can also bring pets subject to hotel policy. Not all participating hotels can accommodate pets. We encourage you to check the participating hotel’s maximum occupancy and pet policy prior to making a reservation.
Is there a minimum age for HotelHelp guests?
Yes, the minimum age of the primary guest is 18 years of old. There is no minimum age for accompanying family members.
Yes, the minimum age of the primary guest is 18 years of old. There is no minimum age for accompanying family members.
What name should I use to make a reservation?
To protect the privacy of the guest(s) you support, you should always book reservations for your guests under an alias. The guest should use their alias when they check in at the hotel. You should use a different alias for each guest you support.
To protect the privacy of the guest(s) you support, you should always book reservations for your guests under an alias. The guest should use their alias when they check in at the hotel. You should use a different alias for each guest you support.
How do I know when a reservation is confirmed?
If you book a reservation during a period when the hotel has deposited available rooms, you will receive two confirmation emails. The first is an autogenerated email from HotelHelp indicating the reservation has been made in the system. The participating hotel will then be notified of your reservation, and you will receive a second email from the hotel, containing a confirmation number for the reservation.
If you request a reservation during a period when the hotel has not deposited available rooms, the participating hotel will then be notified of your reservation request and has the option to accept or decline the reservation based on availability. If your request is accepted, you will receive an autogenerated email from HotelHelp indicating the reservation has been made in the system, and a second email from the hotel, containing a confirmation number for the reservation. If you reservation request is declined, you will receive an email accordingly.
The guest should use the confirmation number in the email from the hotel – not from HotelHelp – upon check in. If you do not receive the hotel confirmation email prior to your stay, please reach out to the hotel.
If you book a reservation during a period when the hotel has deposited available rooms, you will receive two confirmation emails. The first is an autogenerated email from HotelHelp indicating the reservation has been made in the system. The participating hotel will then be notified of your reservation, and you will receive a second email from the hotel, containing a confirmation number for the reservation.
If you request a reservation during a period when the hotel has not deposited available rooms, the participating hotel will then be notified of your reservation request and has the option to accept or decline the reservation based on availability. If your request is accepted, you will receive an autogenerated email from HotelHelp indicating the reservation has been made in the system, and a second email from the hotel, containing a confirmation number for the reservation. If you reservation request is declined, you will receive an email accordingly.
The guest should use the confirmation number in the email from the hotel – not from HotelHelp – upon check in. If you do not receive the hotel confirmation email prior to your stay, please reach out to the hotel.
What is included in a confirmed reservation?
Each participating hotel varies in what they provide. A reservation is typically for a standard hotel room only. Some hotels may offer complimentary breakfast. Others allow pets. We encourage you to check the participating hotel’s policy on maximum occupancy, pets, and other services prior to making a reservation. Guests are liable to the hotel for any potential incidentals during the stay such as laundry.
Each participating hotel varies in what they provide. A reservation is typically for a standard hotel room only. Some hotels may offer complimentary breakfast. Others allow pets. We encourage you to check the participating hotel’s policy on maximum occupancy, pets, and other services prior to making a reservation. Guests are liable to the hotel for any potential incidentals during the stay such as laundry.
How do I cancel a reservation?
Case workers assigned to make a hotel reservation can cancel their bookings any time by clicking the “Existing reservations” tab on the HotelHelp platform.
Case workers assigned to make a hotel reservation can cancel their bookings any time by clicking the “Existing reservations” tab on the HotelHelp platform.
How do I contact a hotel where I have made a reservation?
You can contact the hotel directly via the contact details provided in the reservation confirmation email from HotelHelp.
You can contact the hotel directly via the contact details provided in the reservation confirmation email from HotelHelp.